SwirlWeb Web Hosting - Terms & Conditions

SwirlWeb Hosting Services Terms and Conditions

Terms & Conditions

You indicate acceptance of these terms and conditions of service by placing an order with SwirlWeb. These terms and conditions will not be varied for individual customers.

Business Success Strategies Ltd. owns and operates the SwirlWeb.co.uk website.

You indicate acceptance of these terms and conditions of service by placing an online order on the SwirlWeb.co.uk website or by placing an order by any other means for products offered by the SwirlWeb.co.uk website.

These terms and conditions will not be varied for individual customers.


1.1 In this Agreement the following words and expressions shall have the following meanings:

1.1.1 "downtime" means any service interruption in the availability to visitors of the Website;

1.1.2 "intellectual property rights" means patents, trade marks, design rights, applications for any of the foregoing, copyright, topography rights, database rights, rights in know-how, trade or business names and other similar rights or obligations, whether registrable or not in any country;

1.1.3 "The Web Services Provider" means SwirlWeb.co.uk, SwirlWebHosting.com, Business Success Strategies Ltd. or any of its agents participating in the provision of hosting services through the SwirlWeb.co.uk web site.

1.1.4 "IP address" stands for internet protocol address which is the numeric address for the server;

1.1.5 "ISP" stands for internet service provider;

1.1.6 "server" means the computer server equipment operated by The Web Services Provider in connection with the provision of the Services;

1.1.7 "the Services" means web hosting, domain name registration, email and any other services or facilities provided by “The Web Services Provider”.

1.1.8 "spam" means sending unsolicited and/or bulk emails;

1.1.9 "virus" means a computer programme that copies itself or is copied to other storage media, including without limitation magnetic tape cassettes, memory chips, electronic cartridges, optical discs and magnetic discs, and destroys, alters or corrupts data, causes damage to the user's files or creates a nuisance or annoyance to the user and includes without limitation computer programs commonly referred to as "worms" or "trojan horses";

•  "visitor" means a third party who has accessed the Website;

•  “term” means the duration of the services for which payment has been provided.

•  “you” or “customer” means interchangeably the person or business entity purchasing services from The Web Services Provider.

•  “The Website” means swirlweb.co.uk.

1.2 Product specifications and details may be found at The Website

1.3 Words denoting the singular shall include the plural and vice versa and words denoting any gender shall include all genders.

1.4 The headings of the paragraphs of this Agreement are inserted for convenience of reference only and are not intended to be part of or to affect the meaning or interpretation of this Agreement.



2.1 The Customer wishes to provide The Web Services Provider with data that will be hosted on The Web Services Provider's servers and made accessible via the Internet.

2.2 The Web Services Provider provides web hosting and related services and has agreed to host the Customer's data upon the following terms and conditions.



3.1 The Web Services Provider shall provide to the Customer the Services specified in their order subject to the following terms and conditions.

3.2 The Customer shall deliver to The Web Services Provider the website and the software used in the website which is owned by the Customer, or licensed to him by a third party or The Web Services Provider("the Customer Software), in a format specified by “The Web Services Provider”.



4.1 Payment methods include Paypal, credit cards (including MasterCard and Visa), debit cards (including Switch/Maestro), and standing orders or direct debits

4.2 The Web Services Provider may accept cheques, bank transfers, postal orders, cash or other forms of payment if suitable arrangements can be made.

4.3 The Charges are exclusive of VAT, which is payable additionally 17.5%.

4.4 The Web Services Provider shall be entitled to charge interest in respect of late payment of any sum due under this Agreement, which shall accrue from the date when payment becomes due from day to day until the date of payment at a rate of 8% per annum above the base rate of the Bank of England from time to time in force.

4.5 The Web Services Provider does not provide credit facilities.

4.6 From time to time The Web Services Provider may make enquiries on the Customer's company, proprietor or directors of the Customer's company with credit reference agencies. These agencies may record that a search has been made and share this information with other businesses.

4.7 The Web Services Provider provides a "Money-Back Guarantees" on certain products. Should your product qualify for this guarantee please contact The Web Services Provider within 30 days of placing your order for a full refund. This guarantee excludes domain names which may not be cancelled once ordered. Customers are limited to using the money-back guarantee once.

4.8 Pro-rata refunds will not be issued for 3-monthly, 6-monthly or yearly services that are cancelled before the end of the term.

4.9 Should your chosen payment method fail The Web Services Provider will attempt to settle your invoice using any other payment facilities available on your account.

4.10 All services will renew until cancelled by the customer. The Web Services Provider emails the customers primary email address prior to renewal of services, it is the customer's responsibility to cancel services prior to renewal as no refund can be made once renewal has occurred. Customers must notify The Web Services Provider at least 72 hours before a service is renewed if they wish to cancel that service. The cancellation process must be fully completed by you before your account is cancelled.



5.1 The Web Services Provider shall maintain control and ownership of the IP address that is assigned to the Customer as part of the Services and reserves the right in its sole discretion to change or remove any and all IP addresses.

5.2 Where The Web Services Provider changes or removes any IP address it shall use its reasonable endeavours to avoid any disruption to the Customer.



6.1 If the Customer requires use of software owned by or licensed to The Web Services Provider(“The Web Services Provider's software") in order to use the Services, The Web Services Provider grants to the Customer and its employees, agents and third party consultants and contractors, a royalty-free, world-wide, non-transferable, non-exclusive licence to use The Web Services Provider's software in object code form only, in accordance with the terms of this Agreement. For the avoidance of doubt, this Agreement does not transfer or grant to the Customer any right, title, interest or intellectual property rights in The Web Services Provider's Software.

6.2 In relation to The Web Services Provider's obligations under this Agreement in connection with the provision of the Services, the Customer grants to The Web Services Provider a royalty-free, world-wide, non-exclusive licence to use the Customer Software and all text, graphics, logos, photographs, images, moving images, sound, illustrations and other material and related documentation featured, displayed or used in or in relation to the website ("the Content"). For the avoidance of doubt, this Agreement does not transfer or grant to The Web Services Provider any right, title, interest or intellectual property rights in the Customer Software or the Content.

6.3 The Customer undertakes that he will not himself or through any third party, sell, lease, license or sublicense The Web Services Provider's Software.

6.4 The Web Services Provider's may make such copies of the Customer Content as may be necessary to perform its obligations under this Agreement, including back up copies of the Content. Upon termination or expiration of this Agreement, The Web Services Provider shall destroy all such copies of the Content and other materials provided by the Customer as and when requested by the Customer.



7.1 The Web Services Provider shall use its reasonable endeavours to make the server and the Services available to the Customer 100% of the time but because the Services are provided by means of computer and telecommunications systems, The Web Services Provider makes no warranties or representations that the Service will be uninterrupted or error-free and The Web Services Provider shall not, in any event, be liable for interruptions of Service or downtime of the server. Notwithstanding the foregoing, The Web Services Provider will reimburse the customer for any month in which the customer reports he has sustained a verified disruption of service lasting longer than five minutes.

7.2 The Web Services Provider carries out data backups for use by The Web Services Provider in the event of systems failure. The Web Services Provider do not provide data restoration facilities for individual customers. Even though every effort is made to ensure data is backed up correctly The Web Services Provider accepts no responsibility for data loss or corruption. The customer is advised to download his data periodically in order to have a personal backup available.



8.1 The website and use of the Services may be used for lawful purposes only and the Customer may not submit, publish or display any content that breaches any law, statute or regulation. In particular the Customer agrees not to:

8.1.1 use the Services or the website in any way to send unsolicited commercial email or "spam", or any similar abuse of the Services;

8.1.2 send email or any type of electronic message with the intention or result of affecting the performance of any computer facilities;

8.1.3 publish, post, distribute or disseminate defamatory, obscene, indecent or other unlawful material or information, or any material or information which infringes any intellectual property rights (for the avoidance of doubt this includes licensed software distributed as Warez), via the Services or on the Website;

8.1.4 threaten, abuse, disrupt or otherwise violate the rights (including rights of privacy and publicity) of others;

8.1.5 engage in illegal or unlawful activities through the Services or via the Website;

8.1.6 make available or upload files to the website or to the Services that the Customer knows contain a virus, worm, trojan or corrupt data; or

8.1.7 obtain or attempt to obtain access, through whatever means, to areas of The Web Services Provider's network or the Services which are identified as restricted or confidential. This includes leaving your home directory whilst using SSH access to servers.

8.1.8 operate or attempt to operate IRC bots or other permanent server processes.

8.2 The Customer has full responsibility for the content of the customer's website. For the avoidance of doubt, The Web Services Provider is not obliged to monitor, and will have no liability for, the content of any communications transmitted by virtue of the Services.

8.3 If the Customer fails to comply with the Acceptable Use Policy outlined in Clause 8.1 The Web Services Provider shall be entitled to withdraw the Services and terminate the Customer's account without notice.



All alterations and updates to the website shall be made by the Customer using the online account management facility, FTP access or SSH access where available. The Customer will be issued with a user name and password in order to access the account. The Customer must take all reasonable steps to maintain the confidentiality of this user name and password. If the Customer reasonably believes that this information has become known to any unauthorised person, the Customer agrees to immediately inform The Web Services Provider and the password will be changed.



10.1 The Customer warrants and represents to The Web Services Provider that The Web Services Provider's use of the Content or the Customer Software in accordance with this Agreement will not infringe the intellectual property rights of any third party and that the Customer has the authority to license the Content and the Customer Software to The Web Services Provider as set out in Clause 6.2.

10.2 All conditions, terms, representations and warranties that are not expressly stated in this Agreement, whether oral or in writing or whether imposed by statute or operation of law or otherwise, including, without limitation, the implied warranty of satisfactory quality and fitness for a particular purpose are hereby excluded. In particular and without prejudice to that generality, The Web Services Provider shall not be liable to the Customer as a result of any viruses introduced or passed on to the Customer.



The Customer agrees to indemnify and hold The Web Services Provider and its employees and agents harmless from and against all liabilities, legal fees, damages, losses, costs and other expenses in relation to any claims or actions brought against The Web Services Provider arising out of any breach by the Customer of the terms of this Agreement or other liabilities arising out of or relating to the Website.



12.1 Nothing in these terms and conditions shall exclude or limit The Web Services Provider's liability for death or personal injury resulting from The Web Services Provider's negligence or that of its employees, agents or sub-contractors.

12.2 The entire liability of The Web Services Provider to the Customer in respect of any claim whatsoever or breach of this Agreement, whether or not arising out of negligence, shall be limited to the charges paid for the Services under this Agreement in respect of which the breach has arisen.

12.3 In no event shall The Web Services Provider be liable to the Customer for any loss of business, loss of opportunity or loss of profits or for any other indirect or consequential loss or damage whatsoever. This shall apply even where such a loss was reasonably foreseeable or The Web Services Provider had been made aware of the possibility of the Customer incurring such a loss.



13.1 This Agreement will become effective on the date the service is ordered and shall continue until terminated by either party in writing of its intention to terminate the Agreement.

13.2 The Web Services Provider shall have the right to terminate this Agreement with immediate effect by notice in writing to the Customer if the Customer fails to make any payment when it becomes due.

13.3 Either party may terminate this Agreement forthwith by notice in writing to the other if:

13.3.1 the other party commits a material breach of this Agreement and, in the case of a breach capable of being remedied, fails to remedy it within a reasonable time of being given written notice from the other party to do so; or

13.3.2 the other party commits a material breach of this Agreement which cannot be remedied under any circumstances; or

13.3.3 the other party passes a resolution for winding up (other than for the purpose of solvent amalgamation or reconstruction), or a court of competent jurisdiction makes an order to that effect; or

13.3.4 the other party ceases to carry on its business or substantially the whole of its business; or

13.3.5 the other party is declared insolvent, or convenes a meeting of or makes or proposes to make any arrangement or composition with its creditors; or a liquidator, receiver, administrative receiver, manager, trustee or similar officer is appointed over any of its assets.

13.4 Any rights to terminate this Agreement shall be without prejudice to any other accrued rights and liabilities of the parties arising in any way out of this Agreement as at the date of termination.

13.5 On termination all data held in the customers account will be deleted.



14.1 The Web Services Provider may assign or otherwise transfer this Agreement at any time.

14.2 The Customer may not assign or otherwise transfer this Agreement or any part of it without The Web Services Provider's prior written consent. However where customers purchase multi-domain accounts using the eXtend Control Panel such as the Internet Marketer Professional package or the Unlimited Professional package, the customer, who may be a web designer, may operate one or more of his complete hosting accounts on behalf of other parties, provided that the customer is still responsible to the Web Services Provider for the operation of those hosting accounts and all terms and conditions of this document continue to apply. It is not permitted to use one account to host web sites for more than one party. It is the customer's responsibility to ensure that any entity for whom he is hosting an account complies fully with these terms and conditions.



Neither party shall be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to acts of God, strikes, lock outs, accidents, war, fire, the act or omission of government, highway authorities or any telecommunications carrier, operator or administration or other competent authority, the act or omission of any Internet Service Provider, or the delay or failure in manufacture, production, or supply by third parties of equipment or services, and the party shall be entitled to a reasonable extension of its obligations after notifying the other party of the nature and extent of such events.



If any provision of this Agreement is held invalid, illegal or unenforceable for any reason by any Court of competent jurisdiction such provision shall be severed and the remainder of the provisions hereof shall continue in full force and effect as if this Agreement had been agreed with the invalid illegal or unenforceable provision eliminated.



Any notice to be given by either party to the other may be sent by either email, fax or recorded delivery to the address of the other party as appearing in this Agreement or such other address as such party may from time to time have communicated to the other in writing, and if sent by email shall unless the contrary is proved be deemed to be received on the day it was sent or if sent by fax shall be deemed to be served on receipt of an error free transmission report, or if sent by recorded delivery shall be deemed to be served 2 days following the date of posting.



This Agreement contains the entire Agreement between the parties relating to the subject matter and supersedes any previous agreements, arrangements, undertakings or proposals, oral or written. This Agreement may be updated without notice.



This Agreement shall be governed by and construed in accordance with the law of Northern Ireland and the parties hereby submit to the exclusive jurisdiction of the Northern Ireland courts.



20.1 Domain names are not deemed to be successfully registered until they appear in the relevant whois database of the top level domain name registrar. In the event that a domain name is unavailable when we attempt to register it The Web Services Provider will provide a full refund for that domain name.

20.2 Please go to the domain name return to the main terms and conditions area of this website to view terms and conditions for individual domain name registrars.



The Web Services Provider are not responsible for customer programming issues other than ensuring that programming languages such as Perl, PHP and ASP are installed and functioning on the web hosting system.



To protect your privacy The Web Services Provider will not distribute your details to third parties, unless required to do so by law.



23.1 Web hosting accounts, include a certain amount of data transfer (unlimited for some accounts), if you exceed this amount in any one month your account will be deactivated until you have upgraded to an account that has more data transfer included.

23.2 All web hosting accounts are subject to an Instantaneous Bandwidth Restriction to detect and prevent hacking. This Instantaneous Bandwidth Restriction varies from server to server but will be greater than 1 GB transfer per hour. Breaching this limit will result in site suspension until it has been confirmed that activities contrary to the terms are not being engaged in or any legitimate software causing the problem has been disabled.

23.2 Web hosting accounts are prohibited from hosting file distribution websites (including but not limited to music, video and software), adult content orientated websites, hosting banners, graphics or cgi scripts for other websites, storing pages, files or data as a repository for other websites or personal computers, giving away web space under a domain, sub domain or directory.

For clarification the above generally refers to commercial storage of content for others or distribution of illegal or copywrited content, setting up a U-Tube type site, etc.. Normal commercial website practices such as loading your own websites and banners, having a download area for your own digital products for which you own the rights, playing audio or video on your website for promotional purposes of the website, etc. are generally regarded as acceptable uses of the hosting account.. However since there are video hosting sites where video can be hosted freely The Web Services Provider would encourage you to use them to prevent a breach of the Instantaneous Bandwidth Limit.



Should your account use an excessive amount of The Web Services Provider's resources (currently 5%) and as a result have a detrimental effect on other customers or The Web Services Provider's operation we will discuss with you alternative solutions for your hosting requirements.



Commission earned via any affiliate programme will be paid using whatever valid payment processes The Web Services Provider select to use at any particular time. It is the customer's responsibility to ensure they have any necessary payment acceptance facility. In the event of the customer not being able to obtain this facility then no commission will be paid.



The Web Services Provider communicates with it's customers via email and as such you agree to receive by email our regular newsletter which contains amongst other things changes to our terms and conditions, notification of major outages, updates to our products & features and special offers.



Web space is available for genuine web site content, content must be linked into web pages. Customers are prohibited from using the server as a file/backup repository. Customers are expected to employ good house keeping when maintaining their account.